• Coordinate day-to-day revenue case progression from triage through to billing, ensuring activity is progressed accurately, consistently and in line with agreed service standards.
• Line manage and supervise Accounts Receivable Officers, providing day-to-day direction, guidance and support to ensure work is delivered accurately, consistently and on time.
• Monitor team workload, case status and service performance, supporting the Accounts Receivable Manager with prioritisation, resource planning and issue resolution.